Since 1994, Mastrad’s foundation is based on customer satisfaction to ensure long-term customer relationships. This is only part of the way we try to make sure our customers are confident that they will receive a reliable, quality product from an honest company in a risk free environment.

 

Return Policy:

We pride ourselves on providing high customer satisfaction. All products that you purchase from shopmastrad.com are covered by a 30-day customer satisfaction guarantee. If you're not satisfied with your order for any reason, simply return it for a full refund (less S&H).

 

We want your feedback. All of it. Bottom line? You can count on everything we offer to be of the highest quality, which is why we offer to all of our customers a 100% satisfaction guarantee. To return your product and receive a refund, simply eamil or customer service representatives at smcustomerservice@mastrad.us to obtain a return material authorization (RMA) number. Once we receive you product back, you will recieve a full refund, less S&H.

 

Mastrad stands behind its products. Mastrad warrants that all our items are warranted against original defects in materials or workmanship under normal non-commercial use for a period of 5 years from purchase date. Our sole obligation under the warranty is to repair or replace defective products without charge. Mastrad is not responsible for transportation costs. Our 100% satisfaction guarantee ensures that every item you purchase at Mastrad meets your high standards. To obtain a warranty replacement please email our customer service department at smcustomerservice@mastrad.us to obtain a return material authorization (RMA) number.