If your order has not shipped, you may cancel or change it for any reason by emailing:

Please send a copy of your order for faster, more accurate service.

 

5:00 AM to 5:00 PM Pacific Standard Time, Monday-Friday,

Closed on Saturday and Sunday.

 

Shopmastrad.com

(Do not return product to this address, it is only for correspondence)

7850 Ruffner Ave

Dept. 4000

Van Nuys, CA 91406

 

smcustomerservice@mastrad.us or call us at (877) 355-5952.

 

TO TRACK YOUR ORDER GO TO:

 

REGISTER YOUR MASTRAD PRODUCT:

 

RETURN POLICY:

We pride ourselves on providing high customer satisfaction. All your shopmastrad.com items are covered by a 30-day customer satisfaction guarantee. If you're not satisfied with your order, simply return for a full refund (less S&H). A return merchandise authorization number (RMA) is required. Please email smcustomerservice@mastrad.us or call us at (877) 355-5952 to arrange for an RMA, and to get the correct return shipping address.